Support

If you need help with Nemasis, please contact us using the form below or email support@nemasis.app. We aim to respond to support requests as soon as reasonably possible.

Contact Support

Common Support Topics

App issues

If something is not working as expected, please include your device model, operating system version, app version, and a short description of what happened. Screenshots are helpful where available.

Subscriptions and billing

Nemasis subscriptions are processed by the Apple App Store or Google Play Store. Billing, cancellation, and refund requests may need to be managed through the store account used for purchase.

• Apple App Store purchases: visit reportaproblem.apple.com.
• Google Play purchases: visit the Google Play subscriptions page.

Account and access

For account access issues, please contact us from the email address connected to your Nemasis account where possible.

Privacy and data requests

For privacy, account deletion, or data access requests, email us at support@nemasis.app. You can also review our Privacy Policy.

Response Times

We aim to respond to support enquiries within 2 to 5 business days. Response times may vary depending on the nature of the request and whether we need information from Apple, Google, or another service provider.