Refund Policy

This Refund Policy applies to paid subscriptions purchased through the Nemasis mobile application. We want you to be satisfied with your experience, and this policy explains how refunds and cancellations work.

1. Free Tier

Nemasis offers 30 free AI-generated images to all users at no cost. The free tier does not involve any payment, so no refund applies. You may create unlimited decks and cards using text-only mnemonics without charge.

2. Subscription Billing

Paid subscriptions are billed on a recurring monthly basis through the Apple App Store or Google Play Store. The current subscription price starts from $4.99 USD/month and provides 300 AI-generated images per month.

Your subscription automatically renews at the end of each billing period unless cancelled at least 24 hours before the renewal date.

3. How to Cancel

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you will continue to have access to subscription features until that date. Cancellation does not result in a refund for the current billing period.

Deleting the app does not cancel your subscription. You must cancel through your device settings or app store account as described above.

4. Requesting a Refund

4.1 Through the app stores

Because subscriptions are processed by Apple or Google, refund requests are generally handled by the respective platform:

• Apple — request a refund at reportaproblem.apple.com
• Google — request a refund through the Google Play subscriptions page or contact Google Play support.

4.2 Through Nemasis

If you experience a technical issue or service failure that prevents you from using the subscription features you paid for, please contact us at support@nemasis.app. We will investigate promptly and, where appropriate, provide a refund or credit.

5. When We Will Provide a Refund

We will provide a refund (or work with the relevant app store to facilitate one) in the following circumstances:

• The subscription service has a major failure — for example, AI image generation is unavailable for a prolonged period and we are unable to resolve the issue.
• The service does not match the description provided at the time of purchase.
• A technical error results in duplicate charges or incorrect billing.
• Any other situation where you are entitled to a remedy under the Australian Consumer Law.

6. When a Refund May Not Apply

A refund is generally not available where:

• You have simply changed your mind about the subscription (though you may cancel to prevent future charges).
• You have used a significant portion of the subscription’s image generation allocation for the billing period.
• The issue is caused by your device, internet connection, or factors outside our control.

Nothing in this section limits your rights under the Australian Consumer Law.

7. Unused AI Images

Unused AI image credits do not roll over between billing periods and are not refundable. Each monthly billing cycle begins with a fresh allocation.

8. Changes to Pricing

If we increase subscription pricing, the new price applies from the start of your next billing period after notice is given. If you do not agree with a price increase, you may cancel your subscription before the new price takes effect. You will not be charged the new price for any period before its effective date.

9. Contact Us

If you have questions about refunds, billing, or cancellations, or if you wish to make a complaint, please get in touch.

We aim to respond to all refund-related enquiries within 5 business days.